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Our
soft skills programs may be divided into the following
categories
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Customer Service
Orientation
-
Management and Team Building
-
Communication and Presentation
The details of the
different modules and programs are listed below.
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Customer Service Orientation |
- Customer Service Vision and Guidelines
- Customer Service Fundamentals
- Call Control
- Telephone Etiquette
- Handling Upset Customers
- Time Management
- Listening Skills
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Management and Team Building |
- Coaching and Feedback
- Team Building
- Effective Meetings
- Assertive Management
- Stress Management
- Team Building and Conflict management
- Emotional Intelligence
- Creativity in Organizations
- Leadership
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| Communication and
Presentation |
- Interpersonal Communication
- Basic Telephone Techniques
- Business Reports and Proposals
- Communication Skills at Work
- Presentation Skills
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