MainSTReam Technologies ( I ) Pvt. LTD.- Placement Services

Contact Center Training

Corporate Training

Mainstream conducts training programs for Contact Centers on Voice and Accent and Soft Skills. The details are given below:

Voice and Accent

The Voice and Accent Training conducted for Contact Center employees focuses on the following key areas :

Voice Improvement
Relaxation and breathing Increasing vocal vibrations
Distinguishing between the chest and head voice
Speaking with ease without putting stress to throat muscle
Break the barrier of regional dialects
Emphasizing on clarity
Vowels, Consonant and Diphthongs
Correct pitch, volume, resonance and rate
Correct English Pronunciation without any accent
American / British Style of Communication
Advanced Consonants, Vowels and Diphthongs
Intonation
Nasal and Throaty Sounds
Phonetics
Articulation

Soft Skills

Top service companies know that success is based on customer satisfaction. Staff trained to be proactive and highly responsive to customer needs leads to customer satisfaction. Mainstream offers a variety of agent level programs:

Using your Voice Effectively
Effective Communication
Customer Service
Managing Difficult and Demanding Situations
Influencing and Negotiation Skills
Personality Development
Telesales